The Information We Collect
We collect your personal information in order to provide and continually improve our products and services.
Information You Give Us
You choose to give us certain information when using the Services. This information includes, but is not limited to:
Account Registration Information
When you create an account with Urcrafltykitchen , we may collect certain information about you, such as:
- First and last name
- Unique identifiers (such as username and password)
- Phone number
- Email address
- Business information (name, address, telephone number, website, EIN, etc.)
Once you register, you will be able to review and change this information at any time just by logging in to your Urcrafltykitchen account. It is your responsibility to ensure that your account details are kept up to date.
Payment and Purchase Information
If you make any purchases from Urcrafltykitchen , we will need to process your payment and purchase information. The exact personal information collected and used will vary depending on the payment method. This information includes, but is not limited to:
Billing address
- Credit or debit card information
- Alternative payment information (Wire Transfer, PrePay, PayPal, Payoneer, etc.)
- Retail site URL or marketplace name
- Shipping account information
- Urcrafltykitchen Direct Order Information
After an order is placed, the order confirmation page will be used for tracking your order’s shipment, requesting a return/refund, or reviewing the order information. It is suggested to bookmark or save this page for future access. Please do not share your order confirmation page or any other page(s) regarding your order details such as the return and refund information, shipping details, etc. with any third party. If such a page is shared with a third party, the third party will have full access to your order’s information.
Other Information
If you contact Urcrafltykitchen ’s Customer Care team, we do collect the information you give us during the interaction. All interactions are stored and recorded, and may be used to monitor customer satisfaction or for training purposes to ensure high-quality service.
Information from Other Sources
Examples of information we collect from other sources include, but are not limited to:
- Other users of the Services may provide information regarding you or your business when contacting Urcrafltykitchen ’s Customer Care team.
- When you register with Urcrafltykitchen , through a third-party platform such as Shopify, BigCommerce, etc. you are agreeing that your information may be shared from the platform to Urcrafltykitchen . Information that may be shared with Urcrafltykitchen through third-party registration includes but is not limited to customer identification, first and last name, email address, or phone number.
- We may collect information about you from third-party services, such as advertising partners, data and analytics providers.
- If your personal information is disclosed to the public by yourself, or appears in legal news reports, government information disclosure and/or other public channels, we may collect such information.
Information We Collect Automatically
We, or authorized third parties, automatically collect certain information from you when you use the Services, even if you do not have an account. This information includes, but is not limited to:
Usage Information
We collect all information about your service usage activity. This includes, but is not limited to how often the Service is utilized (i.e. the month, day, and time you log in; features you have previously and are currently using, searching and clicking) and how you interact with other users of the Services (i.e. users you connect and interact with, the month, date and time of your exchanges, and number of messages you both send and receive).
Device Information
We collect certain information about the device you use to access the Services, such as the unique device identifier, IP address, MAC address, user agent, mobile carrier, time zone settings, model of your device, the device system, system language, network type, device ID (including IMEI, Android ID or IDFA), your screen resolution and operating system, application and file names and types, audio settings and connected audio devices.
We may also collect information about your device to diagnose application performance, including battery life, load time, latency time, frame rate, or technical diagnostic information.
Cookies and Cached Images and Files
Cookies are small text files that are stored on your device by us to ensure that the Service is running properly to be easily accessed and used. Cookies usually contain identifiers, site names, and a string of numbers and characters. Our websites, online services, interactive applications, email, and other services may use cookies and cached images and files. This information is generally treated as non-personal information as they do not contain any of your personally identifiable information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by the laws of the countries concerned. We follow the laws of the countries concerned.
We and our partners use cookies and cached images and files to better understand the use of Services on your device, how often you use the Services, events that occur within the Services, cumulative usage, performance data, and where the Services are accessed. We and our partners use cookies and cached images and files to analyze trends, administer the site, track site usage behavior, and collect demographic information about our user base as a whole. We may cooperate with third parties to display ads on our websites or to manage our ads on other websites. Our third-party partners may use cookies and cached images and files to show ads based on your browsing history and interests.
We will not use cookies for any purpose other than those stated in this policy. You can manage or delete cookies according to your preferences. You can also clear all the cookies saved on your device through the “Settings” option in your web browser and the “Settings” option within the Urcrafltykitchen Direct application. You can choose not to be tracked and opt out from ads based on interests (if applicable) by deleting all cookies or resetting your web browser entirely (clearing cookies and cached images and files).